Can I cancel or transfer my registration?

The last day to cancel and receive a refund is August 31, however cancellations incur a $500 fee. No refunds will be processed after August 31. To cancel, log in to your NextUp Account and select “My Event Registration” from the left navigation. Here, you can cancel any upcoming registrations by clicking “Cancel.”  

If you would prefer to transfer your registration to someone else, transfers may be requested through September 12 and incur a $50 fee. To request a transfer, please contact us at  

Why are cancellations not offered after October 5?

As a 501c3 nonprofit organization, NextUp unfortunately does not have the flexibility to absorb the unexpected cost of cancellations after our cutoff date. Offering refunds at that time would negatively impact our ability to deliver on our mission, and to create events like NextUp Leadership Summit.

As no goods or services are provided for registrations that go unused after October 5, you may contact us to request that your registration fee be converted into a tax-deductible charitable donation to NextUp if you are unable to use your registration. Please contact for more information.

What is your COVID-19 policy?

See our COVID-19 policy page for more information.

Hotel Accommodations

Is a hotel room included in the price of registration?

No, hotel rooms are not included in your registration price and must be booked separately.

How do I book my room?

The hotel block link will be sent to you via email after registration, and can also be found here:  

When should I book my room?

Hotel rooms and block rates are on a first-come, first-served basis from the opening of Summit registration. We recommend booking as soon as possible after registration to avoid any issues with securing accommodations. Please note that the hotel room block and rates are limited and first come, first served. Throughout registration, but especially during the Last Chance Registration period, Sept. 22 – Oct. 5, few or no rooms may be available.

What ADA accessibility options does the Hyatt Regency offer?

Please see the ‘Hotel Accessibility Features’ section of the hotel website for more information. If you have accessibility requests, please reach out to us at connect@nextupisnow.orgso we can help! 


What are my travel options?

Local airports include DFW International Airport and Love Field Airport. See the Hyatt Regency website for detailed travel options.

When should I plan to arrive?

For those not participating in pre-conference sessions (most attendees) the conference begins at 2:00 PM CT on 10/19. We recommend arriving at least an hour prior to this to leave time to check in with the conference. Hotel check-in is 4:00 PM, and guest rooms are not guaranteed for check in prior to the start of the conference.

If you are participating in the NextUp Board Meeting (11 AM CT, 10/19) or Affinity Group Meetings, plan to arrive with time to spare for check-in.

What is the Summit dress code?

The overall suggested attire for Summit is business casual. On our first evening, we have a welcome reception directly after the show, so no special ensemble is required. On day two, we’re throwing the She Shines dance party so wear something shiny and fabulous!

In addition: Please bring what you need if you want to make use of the onsite gym or pool. We suggest bringing layers so you can make sure you’re comfortable with a variety of temperatures.


What are my dining options?

Meals listed in the agenda are covered as part of your registration. For other dining options, see the hotel’s website.  

I have special dietary needs – when can I communicate them?

You will be asked to indicate any dietary requirements as part of the registration process.

Group Registration

How do I request a group registration code?

To request a group registration code, simply contact us at Group codes must be requested for a minimum of 25 people to receive the group rate, which is available through the close of registration on September 12.  

Codes requested for less than 25 people will be charged the individual rate that is applicable at the time of registration.