Cancellations and Refunds

Membership Dues

A refund request will be considered for memberships only if the request is made within the first 30 days (less than one month) from the initial date of membership purchase. Membership in this context includes corporate membership seats, individual, student, and any other membership types NextUp offers. To request a refund, contact Member Services within the specified eligibility period.

Regional Events, National Conferences and L&D Events

For Regional Events: Registration cancellations must be received prior to or equal to 10 business days (2 weeks) prior to the event to qualify for a refund, less the cancellation fee. To cancel a registration, navigate to “My Event Registrations’ from your NextUp Member Portal. Select the registration you wish to cancel and click ‘Cancel.’

For National Conferences:

L&D Events:

We understand that cancellations close to the event date may be necessitated by a variety of circumstances. Unfortunately, as a 501c3 nonprofit organization, NextUp does not have the flexibility to absorb the unexpected cost of cancellations after our cancellation cutoff date. Offering refunds at that time would negatively impact our ability to deliver on our mission and to create events.

As no goods or services are provided for registrations that go unused, you may contact us to request that your registration fee be converted into a tax-deductible charitable donation to NextUp if you are unable to use your registration. Please contact Member Services here for more information.


For any further Sponsorship/Exhibitor information, please contact

Promo Codes

  • The number of Registration Promo Codes ordered is considered a commitment. Registrations are expected to be filled by your company. You will be invoiced for any remaining seats that are unused. Unused registrations will not be adjusted or refunded.
  • Registration Promo Codes may only be used at point of online registration. Should a Promo Code not be used at point of registration, prices will not be adjusted, and refunds will not be processed.
  • If a registration processed using a promotion code does not attend an event, refunds will not be provided. Invoices are for all promotion codes requested, not actual event attendance.
  • Please note: This promo code does not reserve a registration space. Please ensure that your attendees register online for the event, using the promo code, as soon as possible to guarantee a seat at the event.

Coupon Code Usage Tips: 

  • When applying the codes, please manually enter it into the field. Sometimes an error occurs when the code is copied and pasted. 
  • When using a coupon code at checkout, there may be a slight delay in updating the balance while the system processes the code. 


You may transfer your registration to another member of your organization up to 10 days (2 weeks) before an event. Requests are subject to NextUp approval. Transfer requests received after the 10 days (2 weeks) deadline will incur a transfer fee if the transfer is possible.

Request a transfer

Event Pre-Registration

  • As Partner benefit, you can request a promo code for our events, even before the event is open!​
  • You can only pre-register up to 10% of the total number of the event cap. (ie: a 300 person event = up to 30 pre-registrations)​​
  • Finance will once the invoice once the promo code has been created and sent
  • The pre-registration rate is equal to the early bird rate or group rate, where applicable. 
  • Valid for invoice codes only​​​
  • Once the event is live, we will send everyone an email that they can now use their code.


Please contact us via our “Help” button icon that is conveniently located in the bottom right corner of this page or by using our form if you have any related questions or needs.


Coronavirus (COVID-19) Advisory

NextUp takes the safety of our community very seriously. This is especially the case during the current Coronavirus (COVID-19) outbreak. Learn more about the adjustments we have made or considerations around our planned in-person events.

Antitrust Policy

At any gathering, whether an informal or formal program, national or regional event, participants must abide by the NextUp antitrust policy.


Portions of this event may be photographed and/or recorded for use by NextUp in its sole discretion. Any and all attendees of the event may be recorded and/or photographed while in attendance and attendees will not be compensated in any fashion for use of a videotape or photograph containing any attendee’s image or likeness.

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